Just got back from lunch and noticed SalesForce.com is down. The problem seems to have been resolved after about a 20 minute outage.
I wonder what an outage costs SalesForce.com's customers in terms of lost productivity. Millions? Tens of millions? Hundreds of millions?
What about all those missed conference calls caused by not having access to conference numbers or direct phone numbers stored in SalesForce? Have you ever missed a meeting or call because your CRM system was down? Did it cost you a deal?
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